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FAQ

SERVICES 

● 24-hour reception
● Breakfast Buffet from 7am to 10.30am
● Free WiFi
● Bar open from 7 am to 1 am
● Soft drinks vending machine
● Personal safe for valuables in every room
● Hair-dryer in every room
● Multi channel cable TV
● Free luggage storage
● Iron and iron board available upon request
● Tourist guides and brochures for a range of restaurants and bars at the Reception
● Sightseeing Tours bookable at the Reception: Brussels, Ghent and Bruges, Antwerp, Amsterdam, etc.
● Rent-a-bike docking station at 100 meters from the hotel
● (Payable) underground private car-parking

 

CHECK-IN

When you check in please present your booking confirmation, a valid identity card or passport and a credit card or other means of payment (see "Payment methods"). 

The price of the rooms does not include the "taxe de séjour"/city tax, a tourist tax charged by the local authority. The daily amount payable per room is 4.24 EUR, VAT included.

Check-in is available from 3 pm. If you arrive early, you can leave your bags in our luggage store until your room is ready.

At check-in time, a deposit of 50€ per room will be asked to guarantee extras.

 

CHECK-OUT

Check-out is required by 11am.
Late check out until 3:00 p.m. can be requested for a supplement of 20 € and depends on availability.
After check-out, bags can be left in the luggage storage of the hotel.

  

BOOKINGS AND CANCELLATION POLICY 

1. Individual bookings: from 1 to 4 rooms

All bookings must be guaranteed with a valid credit card.

Flexible rate: Your credit card will not be debited at the time of booking. The total amount due will be settled at arrival time. If you want to cancel or change your booking, please let us know at least 2 days before you arrive, before 11:59 pm (Brussels’ local time). If you cancel late or don’t show up, the full cost of the first night will be charged to the credit card.

Non-refundable rate: Your credit card will be debited at the time of your booking. "Non-refundable" bookings cannot be cancelled, exchanged or refunded.

2. Group booking: 5 or more rooms For all group bookings, please contact the hotel by email at reservation@hotelvanbelle.be or ring us at +32 2 521 35 16. The terms of payment and the cancellation policy vary according to the number of rooms booked and the length of your stay.

 

PAYMENT METHODS

We accept various payment methods:

- Cash

- Debit card (Maestro, Visa Electron, V Pay),

- Credit card (Visa, Mastercard). Payment by credit card is accepted if the card holder is staying at the hotel. If this is not the case, we will require an email from the card-holder, authorising us to debit the total amount payable for the stay. A photocopy of the card-holder’s national identity card or the photograph page of his/her passport and a photocopy of both sides of his/her credit card must be attached to this confirmation.

- Bank transfer: please carry out the bank transfer at least 8 working days before your date of arrival at the hotel, specifying your name, date of arrival and booking reference. The customer is responsible for all bank charges. Please find our bank details below: BNP PARIBAS FORTIS

IBAN : BE81 2100 1381 0024
BIC : GEBA BEBB 36A

 

CAR-PARKING

You are welcome to use the hotel’s car-park. We charge € 18 per night per car, € 30 per Bus and € 9 for a motorbike.

This price is valid from the arrival of the client until 11am of the day of departure. Subject to availability, parking can be extended for an additional charge of € 1.5 per hour. Parking for bikes is free. The number of places being limited, we advise you to reserve the car park at the time of the reservation of your room

 

PETS

Pets are not allowed.

 

INTERCONNECTING ROOMS

The Hotel Van Belle has a number of interconnecting rooms. They are ideal for families and friends. If you would like this sort of room then please let us know when making your booking.

 

CHILDREN, COTS AND FOLD-UP BEDS

There is a supplement of 12€ per night for a baby cot.
The maximum number of baby cots in a room is 1.
Baby cots can be used for a child upto 24 months old.
Cannot be used in Budget Single/Double and Standard Triple

 

FOOD POLICY

It is not allowed to eat in guest rooms and in the lobby.

 

SMOKING POLICY

Hotel Van Belle is 100% smoke free.
If you smoke in your room, a cleaning fee of €150 will be charged.