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Receptionist (H/F/X)

Hotel Van Belle is an authentic family hotel located in Anderlecht at 12 minutes walk from Brussels Grand-Place. The Hotel Van Belle offers a Brussels lifestyle experience and takes guests off the beaten track. Something unique in you or passionate of Brussels? So, come and play your part with us.

Receptionist H/F/X


As a front desk agent your are the first point of contact and you are representing the hotel Van Belle. You provide helpful guidance and a warm tailored service. You deliver a great guest experience because all guests are unique!


Your responsibilities: 


- Welcome guests warmly and create a convivial relationship with them, be able to manage orders at the bar during your shift. Working as a part of a team.
- Ensure efficiently the registration and check out process (check-in, check out, issue room keys,...) 
- Maximise the hotel’s revenue by up-selling rooms and by selling other hotel’s services (breakfast,bar,...)
- Provide practical relevant and accurate information (tourism, public transport, restaurants,...) 
- Answer the phone and mails in a courteous manner
- Handle any customer complaints and demands in a professional manner 
- Communicate any relevant information to the appropriate hotel’s departments 
- Run daily reports (number of arrivals, departures)
- Follow all hotel procedures (security, accounting,…)

Your skills:

- Bilingual English/French, another EU language is an asset

- Helpful, and customer oriented, smiling, good presentation

- Strong communication skills, happy listening

- Basic computer skills and basic numbers skills

- Multitasking skills, able to manage priorities

- Ability to work both in a team and independently

- Willingness to work week and weekends from 7am-3pm or from 3pm-11pm 

- Familiarity with the hospitality industry a plus. 

Something important:

Your talent is more important than your gender, gender identity or gender expression, origin, age, sexual orientation, disability or chronic illness.
The strength of our teams lies in the qualities of each of our collaborators. It is the diversity of our teams that makes the strength of our services.
Our personnel policy is based on diversity and equal opportunity. We select candidates based on their qualities, regardless of their age, gender, origin, beliefs, disability, nationality, etc.

Send your resume and cover letter to: hello@hotelvanbelle.be

 

Assistant to the administrative and financial direction (H/F/X)

Hotel Van Belle is an authentic family hotel located in Anderlecht at 12 minutes walk from Brussels Grand-Place. 

The Hotel Van Belle offers a Brussels lifestyle experience and takes guests off the beaten track. Something unique in you or passionate of Brussels? So, come and play your part with us.

 

Job Description: 


We are looking for a financial and administrative assistant to manage 2 hotels located in

Brussels for an FPI.e contract (in view of a permanent contract).

Depending on your profile and your aspirations, we offer you full-time or part-time work.

part time ¾ time. A job with responsibilities and within a dynamic team.

You will participate in the development and revitalization of the two hotels.

 

Profile Description:


A minimum of study: graduate or bachelor

Proven work experience in a similar role

Excellent administrative writing

You are autonomous, dynamic, proactive

Structured and rigorous

A good command of written and oral French. Basic knowledge of English and

Dutch is an asset

A good command of MS Office tools (Word, Excel) and/or google-apps

You are versatile and want to work in a small structure

Knowledge of the hotel world and experience in project management are assets


Benefits of the position:

 
Schedule: Arrival between 8 a.m. and 10 a.m. and finish between 4 p.m. and 6 p.m. (to be defined according to what suits you the best).

Your talent is more important than your gender, gender identity or gender expression, origin, age, sexual orientation, disability or chronic illness.
The strength of our teams lies in the qualities of each of our collaborators. It is the diversity of our teams that makes the strength of our services.
Our personnel policy is based on diversity and equal opportunity. We select candidates based on their qualities, regardless of their age, gender, origin, beliefs, disability, nationality, etc.

Type of contract: CDI

Send cv and cover letter to: hello@hotelvanbelle.be